Terms & Conditions
This website and mobile application are owned by Sunbeo Innovations Pvt Ltd, (hereinafter referred to as “we”, “our”, and “us”) having it’s registered in Coimbatore, TamilNadu, India, and operates under the brand name “Versadu”. We intend to ensure your steady commitment to the usage of this website and mobile application and the services provided by us through our website www.versadu.com and mobile app Versadu.
Versadu is a marketplace that connects vendors across India to users. It deals in services like dine-in, delivery, takeaway, rentals, booking, pickup & drop services, taxi, salon & spa and doctor booking, etc. It also allows its users to buy sweets, flowers, kitchen utensils, baby products, gold jewelry, groceries, pharmacy, electronics, and fashion. Versadu ensures that every merchant or vendor is reasonably verified and authenticated before listing its products or services on our platform.
For these terms of use (“terms of use”), wherever the context so requires, “we”, “our”, and “us” shall mean and refer to the website and mobile.
Application. “you”, “your”, “yourself”, and “user” shall mean and refer to natural and legal individuals who shall be users of this website and mobile application provided by us and who are competent to enter into binding contracts, as per law. “third parties” refer to any website and mobile application, platform or individual apart from the users and the creator of this website and mobile application.
FORMATION OF CONTRACT
The information set out in the terms and the detail contained on this website and mobile application do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products/services shall exist between you and us until your order has been accepted by us. If we do not accept your order and funds have already been deducted from your account, these will be fully refunded.
To place an order, you will be required to follow the shopping process online and press the "Place order" button to submit the order. After this, you will receive an e-mail from us acknowledging that we have received your order (the "order/appointment / booking confirmation"). Please note that we will confirm the shipment to you by sending you an e-mail that confirms that the product has been dispatched (the "shipment confirmation”). The contract for the purchase of a product or booking of a service between us (contract) will only be formed when the invoice is shared.
The brand holds the authority to check the authenticity of an order by call or e-mail. On any dissatisfaction/authenticity/no response from the customer of the order being placed, the brand holds the right to cancel the order.
The contract will relate only to those products/services whose dispatch we have confirmed in the shipment confirmation or whose service has been successfully confirmed and booked by the partnered entities. We will not be bound to supply any other products/services which may have been part of your order until the dispatch of such products/services has been confirmed in a separate shipment confirmation.
GENERAL TERMS / RATIFICATION
The headings of each section in these terms of use are only to organize the various provisions under these terms of use in an orderly manner and shall be used by you to interpret the provisions contained herein in a manner as may apply to you. Further, it is specifically agreed by you that the headings shall have legal or contractual value on your usage of the website and mobile application.
The use of this website and mobile application is solely governed by these terms of use, privacy policy that may be uploaded on the website and mobile application and any modifications or amendments made by us from time to time, at our sole discretion. If you are a user who continues to access and use this website and mobile application, you are agreeing to comply with and be bound by the following terms of use and privacy policy.
You expressly agree and acknowledge that these terms of use and privacy policy are co-terminus in nature and that the expiry/termination of either one will lead to the termination of the other.
You unequivocally agree that these terms of use and the privacy policy constitute a legally binding agreement between us and that you shall be subject to the rules, guidelines, policies, terms, and conditions applicable to your use of the website and mobile application and that the same shall be deemed to be incorporated into these terms of use and shall be treated as part and parcel of the same. You acknowledge and agree that no signature or express act is required to make these terms of use and the privacy policy binding on you and that your act of visiting any part of the website and mobile application constitutes your full and final acceptance of these terms of use and the privacy policy.
We reserve the sole and exclusive right to amend or modify these terms of use without any prior permission or intimation to you, and you expressly agree that any such amendments or modifications shall come into effect immediately. If you do not adhere to the changes, you must stop using the website and mobile application at once. Your continued use of the website and mobile application will signify your acceptance of the changed terms.
PERMISSION SOUGHT
In case the users seek access to products/services via mobile application they will be providing us access to their location, camera/gallery, contact book, and phone notifications for updates of orders places, ongoing offers, etc.
REGISTRATION AND CHECKOUT
Registration on the platform is mandatory for users of the website and mobile application. The users can register by providing the following
Information:
Name, email ID, Phone no, Address for delivery (location), Profile photo, Age, Sex
During checkout, the platform shall ask you to furnish the following details to fulfill your request:
Name, Email, Contact no, Address, Opt
LOCATION
The username and the password are the individual choices of each user and it is their sole responsibility to keep the username and the password, protected and confidential at all times. Vesadu shall not be responsible for the leak of the username and the password of any account and/or for any order that is successfully placed therefrom. Versadu may share said details including the username and the password made for registering your account on our platform, to the merchants/vendors for smooth operations and your satisfactory experience.
ELIGIBILITY
You represent and warrant that you are competent and eligible to enter into legally binding agreements and of age and that you have the requisite authority to bind yourself to these terms of use following the law. However, if you are a minor using this website and mobile application, you may do so with the consent of your legal guardian. All acts of the minor shall be deemed to be considered as acts undertaken under the supervision of their legal guardian.
You further represent that you will comply with these terms of use and all applicable local, state, national, and international laws, rules, and regulations.
You shall not use the website and mobile application if you are not competent to contract or are disqualified from doing so by any other applicable law, rule, or regulation currently in force.
PLATFORM OVERVIEW/OUR SERVICES
The platform and its affiliates attempt to be as accurate as possible. However, the platform does not warrant that product descriptions service descriptions, or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by the platform itself is not as described, your sole remedy is to return it in unused condition. Versadu does not sell or interfere in any way in the production of any goods or services produced by the merchants or vendors. The merchants/ vendors are obligated to comply with the countries and/or states local laws, rules, regulations, and standards about goods and services preparation, sale, marketing, and safety. However, users need to understand that VERSADU does not in any way independently verify the credentials, representations, or products of merchants, the ingredients, or the quality of any products, or that a merchant complies with applicable laws. Users must read and understand the information provided by the merchants on the platform and do thorough research directly with the merchants to ensure the quality of goods or services, the reliability of the merchants or vendors, and/or compliance with the applicable laws. If you have allergies, allergic reactions, or dietary restrictions and requirements, please contact the merchant before placing an order on our platform. Versadu and its merchants reasonably endeavor to comply with your special instructions for an order. However, in some cases where this is not feasible, possible, or commercially reasonable, Versadu and/or the merchants reserve the right to proceed to prepare the order following standard operating procedures. Versadu shall not be held responsible for any grievance, injury, delay in delivery, price differentiation, product differentiation, inferior quality, etc. Of the goods or services provided by the merchant or vendors. The user shall directly hold the merchant/ vendor liable and may exhaust their appropriate legal remedies. All goods and services preparation and deliveries are the sole responsibility of the merchant accepting the order
The platform is an online e-commerce website and mobile application that provides a variety of products and services through its platform and links the third parties or affiliated companies in the area of delivery (hereinafter referred to as the “merchants/vendors) to the users. The platform allows its users who agree to the terms to order from its partnered restaurants, vendors, affiliations, etc. The products can be purchased and the services can be booked through the platform through various methods of payment offered. When an order is placed by the user from a merchant or a vendor, Versadu facilitates the experience and conclusion of the order from the platform. The role of the platform is to create an online marketplace that consists of a variety of premium quality products and services. The platform undertakes a reasonable screening and review of each vendor before listing their products/services to confirm their legitimacy. The platform provides information content in the form of blogs, topics, and product information. We provide the following services:
TAXI ( CAR, BIKE, AUTO)
The User undertakes to abide by the terms of services of the Taxi service Provider and the terms of service of the riders for the pick and drop services.
The taxi rate (as displayed on the mobile meter), parking fees, extra night surcharges (where applicable), and any other fees or levies that appear to be due or that may be collected in the future for using the taxi services are the customer's responsibility.
Inside the taxi, smoking or consuming alcohol of any kind is strictly prohibited.
The driver has the right to deny the pick-up or demand that the passenger quit the vehicle if it is determined that the passenger is intoxicated, behaving inappropriately towards the chauffeur or other passengers, or otherwise causing a disturbance.
Any technological or non-technical equipment in the taxi being misused, ruined, or damaged shall be the responsibility of the User itself.
Any deliberate request from the customer for the driver to break any traffic, RTO, city police, or other governmental restrictions (particularly getting to the destination sooner) is subject to the driver's discretion. The driver has the option to refuse such a pickup or ask the passenger(s) to get out of the car.
Requesting that there be more passengers in the taxi than the maximum of four. In accordance with the terms and conditions under which the company's taxi services are provided, a maximum of 4 adult passengers are permitted each journey. As a result, the customer is not allowed to exert pressure on the driver to accept more passengers than the maximum of 4 adults. The driver is free to refuse such a pickup or make the passenger(s) get out of the car.
Asking the taxi driver to accept more passengers than the permitted four. The rules that govern the provision of taxi services by the company allow for a maximum of 4 adult passengers on each trip. As a result, the customer is prohibited from pressuring the driver to allow more than 4 adults to ride in the cab. The driver is free to refuse such a pickup or to order the passenger(s) out of the car.
You acknowledge and agree that Versadu expressly disclaims all representations and warranties, to the fullest extent permitted by law, regarding the condition, suitability, quality, merchantability, or fitness for any particular purpose. Versadu makes no representations or warranties of any kind, either express or implied.
Versadu will not be held responsible or liable for any loss or damage, however, caused or suffered by Versadu by the customer arising out of the use of the taxi service offered, if the company is unable to provide services to the customer for any reason, including but not limited to the customer's failure to follow the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer telephony, or any other reason.
Any losses of any type incurred as a result of using Versadu Taxi's services, including but not limited to direct, indirect, accidental, punitive, and consequential losses, are not the company's responsibility.
In addition to toll rates, there will be additional charges for isolated regions.
If a passenger misses a bus, airplane, or train, Versadu Taxi will not be liable for any compensation. You are required to make other arrangements if the cab has not arrived for whatever reason.
You shall indemnify Versadu Taxi and hold it free from and against any and all liabilities, losses, charges, and expenses (including attorney fees and costs on a full indemnity basis), demands, actions, and proceedings that may be brought against Versadu Taxi because of or as a result of the client's use of or proposed use of the services. If Versadu Cab requests payment of any such sums, then you shall make the same.
Versadu Taxi is hereby authorised to utilise any location-based data provided by any of the telecommunication carriers when you use your mobile phone to book a cab. The location-based information will only be applied to assist and improve your chance of finding a cab.
Your information in possession of Versadu may be provided to any company within its group or any government authority as required by law, directive, or request from any government body.
Your cab reservation may be canceled by Versadu Taxi at any time and without cause.
You shall be solely responsible for your own possessions completely responsibly. While Versadu Taxi will make a "best-effort" endeavor to find any missing belongings within the cab during the trip, it is not liable for any loss or damage to those items.
Within 24 hours after using the taxi or using Versadu taxi's services, You must notify us in writing if they leave any property in the taxi or have any complaints about the services or the usage of the taxi.
No liability shall be accepted by Versadu Taxi for the conduct of other drivers. However, Versadu Taxi invites you to get in touch with it if you have any complaints about any of the cab drivers you may have used while using Versadu Taxi's services.
At any moment, Versadu Taxi is free to supplement, change, or revise any or all of these terms and conditions. Any such change, addition, or addition at that moment binds the User.
Every call made to Versadu Taxi's call center is recorded for the purposes of training and quality assurance.
Your contact information may be used by Versadu Taxi for its own business needs. All vehicles registered with Versadu Taxi are continuously tracked using GPS for security reasons. Periodically, Versadu Cab may send SMS updates to the registered Versadu mobile numbers.
You can reach our customer service line at support@versadu.com to cancel an online reservation. A cancellation fee of Rs. 45 must be paid if a real-time or online reservation is changed within 15 minutes of the pick-up time or more.
DELIVERY
Delivery Time:
Versadu will deliver your order to the delivery address you provide within a reasonable time as provided on the order tracking page and in your email confirmation, as the “expected delivery date”. However, delivery time may vary depending on uncontrollable factors (such as order size, distance, and time of day) (peak hours), as well as the environment, the mode of transportation, and other factors). You may see the estimated delivery time on the platform by choosing "my orders."
You are aware that the delivery window we tell you is merely an estimate, and orders may arrive earlier or later. Once an order has been placed, you should make sure that you or another person is there to take it in order to avoid missing it.
We shall not be responsible for failure of Delivery or ineffective shipping in the following circumstances, without limiting any other provisions in this document, including but not limited to:
No one was accessible or present to accept the order;
Despite attempts to call the customer at the provided phone number, the customer was unreachable;
Lack of suitable or adequate access to effectively deliver the order;
Lack of a safe or appropriate place to exit the order.
In order to let you know about the unsuccessful transport and the next steps, we will get in touch with you via email, in-app call, or message. Versadu retains the right to do this without providing you with a refund or other form of compensation.
We hold the right to cancel the order without providing you with a refund or other form of compensation if you are no longer reachable or do not receive it within a reasonable amount of time after it arrives at your delivery location.
Defect in Order:
If, after receiving your order, you find that there are problems with it, such as the order is wrong, defective, or missing, You shall immediately get in touch with customer support as soon as possible using our in-app customer support chat function. In certain circumstances, Versadu might ask for photographic evidence and/or more details in order to properly examine the defect with your order. We will reimburse you for your order or a portion of your order if we decide that the goods you received are not in satisfactory condition, quality, or as per order.
Delay in Delivery:
If in case the order placed by you is delivered late, i.e. go beyond the estimated delivery time, you shall immediately get in touch with customer service using our in-app customer support chat feature if your order is substantially delayed relative to the expected delivery time. In some circumstances, Versadu might ask for more details so that it can properly examine the problem with your order. We will reimburse you for your order if we find that the order and/or the goods you got were significantly delayed.
Contactless delivery:
For some of the goods available, the customer may choose contactless delivery as one of the delivery choices (the delivery of the order to the front door of a specified delivery address without face-to-face interaction for instance). In the event that the products are stolen, damaged, contaminated, or otherwise deteriorated after delivery, Versadu is not responsible.
RENTAL
According to Indian legislation, the (driver) must be at least 18 years old and have had a valid driver's license for at least a year.
Unless otherwise specified in writing and informed in advance, the renter has no authority to give the car to someone other than the named driver.
Vehicle usage:
The vehicle(s) offered to the renter by Versadu Rent Car or Bike Merchant Rental Company are provided for use on properly constructed roadways only and are under no circumstances to be used for the following reasons:
Taking charges on persons or luggage trafficking.
Pulling any other car or vehicle.
Racing or entering any speed or start-by contests.
Driving under the effect of alcohol or any other illegal objects might influence the brain and the concentration of the driver.
Violation of traffic or customs regulations or any other applicable laws.
Traveling with the car outside the borders of the registered district, State, or country, without prior written approval of Versadu rent car or bike partner.
You shall pay rent as displayed on the website from time to time
You shall pay for all driver traffic violations incurred whilst using the vehicle.
At all times, you shall conform to the insurance terms and conditions, handed over to you along with the car.
You shall not perform any mechanical or bodywork repairs to the vehicle without written permission even in the case of a traffic accident.
You shall return the car with all the documents and accessories and in the same conditions to Versadu rent car or bike merchant renting company at the location and on the date and by the time designated in this rental contract.
You shall not remove the stickers/ number plate of the Versadu rent car or bike merchant renting company or those of the general directorate of traffic of the vehicle.
You shall cooperate with Versadu rent car or bike merchant renting company in case the vehicle is required for the official test and registration procedures, for periodical maintenance, or for repair in the event of a breakdown.
You shall be liable to pay the following Hirer costs, including legal fees, incurred in collecting payments due from the renter under this agreement, any fines, penalties, court fees, or other expenses, arising from the use of the vehicle while rented to you. But this shall not relieve you or any other person of his/her direct responsibility to any government authority for his/her own unlawful conduct.
You shall be liable for the repair cost of Versadu rental car or bike partner’s including but not limited to towing and storage if the vehicle is damaged during the validity of this agreement. We reserve the right to choose the maximum rate of repairs.
You allow us to use your credit card information for the purpose of deducting the said repair cost in the preceding Para to settle the charges incurred under these terms of service.
Automobile maintenance:
Over the term of the rental, you will check the fluid levels, and tire pressures, and only use gasoline or diesel (for petrol vehicles quality). You shall be responsible for any damage charges if any damage results from using any other fuel.
Payment:
Payment can be made through credit cards/ Debit cards/ UPI or any other mode accepted in India. Cash rentals will be accepted and require a substantial amount to be paid in advance, details of which will be agreed upon prior to the rental.
Security deposit will be requested at the time of the rental; if in case of damage to the car or accident, this amount shall be utilized first. INR 20000 if the age is between 21 and 25 years. INR 10000 if the age is above 25 years.
Accidental damage
In case of any accident and /or any theft, you shall report the same to the nearest police station immediately and to us within (24) hours. You shall obtain a police report; a replacement vehicle will be provided only after the submission of the same.
Failure to provide such a report will result in total liability for all costs, expenses, uninsured losses, and third-party liabilities being passed to the renter.
You shall be responsible for settling all fines due to accidents, whoever responsibility it might be.
You acknowledge and undertake that you shall indemnify and hold harmless us, our employees, and agents from and against any loss liability and expenses arising directly or indirectly from:
All loss or damage occurred including towing and storage.
Death or injury to any person, arising out of the operation or usage of the vehicle.
Loss or damage to any property arising out of the operation or usage of the vehicle.
We will provide a vehicle that is roadworthy, fit for purpose, and insured for the named driver in accordance with Indian traffic regulations.
We undertake to fully maintain the vehicle using trained, qualified technicians and safe recognized parts, tires, and lubricants.
We shall provide insurance according to statutory requirements.
Extension of the rental period
In case of failure to return the vehicle as per the initially agreed term, we have the right to adjust the rental charges and at all events, any delay will be calculated as an additional extra day of charge.
Under no circumstances Versadu Rent Car or Bike Merchant renting company is responsible for damages or losses sustained by the renter or by any other persons caused by any incidents or delays in delivering the vehicle.
Excess mileage
The mileage of the vehicle under daily or weekly rental rate is unlimited
The mileage of the vehicle under a monthly (30 days) rental contract or converted to a monthly rental contract is set at 150 km per day
Should the vehicle exceed above mention limits, a charge of 70 Rs per additional 1km will be applicable.
Contract violation:
If you violate any term of this terms of service, the contractual obligation arising out of this terms of service shall be deemed to have automatically ended without prior notice, and you will be required to return the vehicle with immediate effect, without affecting the right of the company to receive compensation. We maintain the right to have the vehicle picked up at any time and location at your expense. You shall not make a claim for any items left in or discovered in the vehicle, and we will not be held liable.
Fuel:
Fuel is not covered in the declared daily charges and it shall be at your expense.
NIGHT CLUB
You understand and acknowledge that you are bound by the rules and regulations of the Nightclub despite availing the ticket from us. At the outset, it is being clarified that we shall not be held responsible for the services provided by the Nightclub and we are giving the facility of booking your ticket/entry/slot from the partnered entity.
You understand that the management of the Nightclub reserves the right of admission.
Users of this service shall be 25 years of age or above.
M-Ticket generated through our platform shall be mandatory for entry into the club. The primary ticket/package holder (name mentioned on it) should be presented along with the ID proof for entry. Failure to produce the same will result in denial of entry to the venue
You understand that a certain dress code needs to be followed for entry into the nightclub. You shall strictly dress in smart casual or party wear and open footwear and sports shoes are not allowed.
Any kind of flammable items, arms, ammunition, knives, sharp-edged objects, etc are strictly prohibited.
Food and Beverages especially alcoholic items from outside are not allowed inside the nightclub.
Once you exit the nightclub, you will not be allowed to reenter the club.
Inside the night club food & beverages will be served only against pre-paid cards sold from the cashier counter.
You understand that the management of the nightclub will not be held responsible for any loss of your belongings/valuables.
If your conduct leads to any damage to the property of the nightclub/hotel, then you shall be held responsible for the same and the expenses of the same shall be recovered from you.
Your entry to the DJ console area and personal requests to the DJ shall be strictly prohibited.
You are bound to inform the management of any suspicious objects/people found in the nightclub.
If you are found to be causing or intending to cause disturbance/disruption in the night club on the account of rude/violent behavior, use of derogatory/inflammatory language, verbal or physical intimidation, obscene or lewd acts & gestures, racial abuse, non-payment of bills, provoking/indulging in the fight, then you shall be evicted from the premises of the night club and strict criminal actions may be taken against you.
You understand that the management of the Nightclub reserves the right to refuse alcohol to you at any point in time without citing any reason, and we shall have no control over the same.
Alcohol shall be served to you only upon presenting valid proof of being 25 years or above.
Consumption/possession of drugs, narcotic substances & other illegal substances are strictly prohibited inside the nightclub & in the hotel premises. We shall have responsibility if you are found in possession of drugs, narcotic substances, and other illegal substances.
You understand that no request for cancellation, refund, or transfer of ticket will be entertained for this service.
You understand that we do not guarantee specific tables. All tables will be allocated on a first come first serve basis.
You understand that you may be frisked and the entry may be restricted for security reasons.
You shall not tamper/ fabricate or forge the ticket in any manner.
SALON BOOKING
You understand and acknowledge that you are bound by the rules and regulations of the Salon despite booking a slot in a partnered Salon through us. At the outset, it is being clarified that we shall not be held responsible for the services provided by the Salon and we are giving the facility of booking your ticket/entry/slot from the partnered entity.
Cancellation:
Any cancellations or reservation adjustments made at least 60 minutes in advance may be entertained.
An additional 50% of the service price will be charged for cancellations made with less than 60
minutes' notice. Reservations that do not show up will be charged a cancellation fee of 100% of the service appointment.
Arrival:
You should arrive at least 5 minutes prior to your scheduled reservation.
Late Arrivals:
We retain the right to reschedule any reservation that is more than 15 minutes late to another convenient time in order to ensure that all reservations are kept on time. We will always try our best to accommodate you, but we are obligated to the partnered Salon and its reservation.
Redo:
Versadu Salon Partner is firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact the salon manager immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.
Payment:
Versadu Salon partner accepts Visa, MasterCard, Wallet (selected options), and cash for payment of services and products. We do not accept cheques of any form for payment.
Returns/Refunds
We are unable to issue refunds for services rendered because of the artistic nature of what we do. But, we will exert every effort to earn your satisfaction.
All of the items are proudly backed by Versadu Salon Partner. If you are unhappy with any of the things you bought from Salon Partner, you can return it to us within 30 days of the purchase date, and we'll be happy to exchange it for another item of your choosing.
All sales of hair combs, clips, bands, and other accessories as well as wigs and extensions are final. There are no exchanges or returns.
Tools (flat irons, blow dryers, etc.) can be exchanged only within 30 days of purchase if they are still in their original packaging.
Color Formulas:
All hair color formulas are the intellectual property of Salon Owners.
DINE IN TABLE BOOKING:
You understand and acknowledge that you are bound by the rules and regulations of the Restaurant despite booking a slot in a partnered Salon through us. At the outset, it is being clarified that we shall not be held responsible for the services provided by the Salon and we are giving the facility of booking your ticket/entry/slot from the partnered entity.
You understand that all reservations are subject to a 10% service charge.
Deposit or Payment:
Unless otherwise specified, a deposit or payment is not necessary to secure your reservation. This will, if necessary, be deducted from the final balance on the day of service. Any outstanding balance must be paid by you.
Special Requests and Medical Problems:
Any special request must be advised by you upon making the reservation. Confirmation that a reasonable special request has been noted or passed on to the restaurant or the inclusion of the special request on your confirmation correspondence or any other documentation is not a confirmation that the request will be met. Failure to meet any special request will not be a breach of agreement on our part. Unless and until specifically confirmed, all reasonable special requests are subject to availability.
Outside Food & Beverages:
It is not permitted to bring outside food or beverages due to public health, food safety, and regulatory requirements.
Menu items:
Certain menu items may be substituted at the chefs' discretion and without notice owing to item availability.
Food Removal:
You are not allowed to remove food from the restaurants off the premises of the hotel or restaurant. *Applies to buffets.
Decorations:
You are not allowed to do decorations at the restaurant booked.
Safety and security:
When on hotel or restaurant premises, kids must always be accompanied by an adult. If someone is hurt due to your negligence, we shall not be liable.
Damage or Stolen Items:
You are liable for any lost or stolen property from the hotel or restaurant as well as any damage the customer or the customer's visitors may have made to the establishment.
Modifications and cancellations:
Only you are authorized to modify the reservation and cancel it. The reservation office must be contacted for any cancellations. If the reservation is canceled after the allotted time for cancellation, the cancellation fee is 100% of the deposit (if any). Please review our refund, fee, and cancellation policy.
Changes and Cancellation:
We reserve the right to correct errors on both before and after bookings have been confirmed and cancel confirmed bookings. If we have to make a significant change or cancel, we will inform you as soon as possible. Cancelling or accepting the cancellation in which case you will receive a full refund of all charges you have paid to the restaurant, if any.
LAUNDRY
You understand and acknowledge that you are bound by the rules and regulations of the Partnered Laundry despite booking through us. At the outset, it is being clarified that we shall not be held responsible for the services provided by the Laundry and we are giving the facility of booking your ticket/entry/slot from the partnered entity.
Once the booking is confirmed and the payment is made, the delivery boy visits the address/location provided by you to collect the order.
The Delivery boy has the right to thoroughly examine the garment(s)/item(s) and inquire about any existing damage(s)/defect(s) before collecting and accepting the garment(s)/item(s). You are required to cooperate with the same.
Digital receipt of receiving the garment is shared with you.
As per your service request for the clothes/items, delivery boy to handover the garments to the Service provider selected by you.
According to Versadu Laundry Partner's policy, the clothing or item(s) collected on weekends or holidays must be delivered for processing only on the next working day. So, in such instances, there may be a possibility of delay.
You must make sure that no valuables or other items are given over with the item(s) or clothing (s). Any lost or damaged precious, delicate, or uncleanable objects, including cash, jewelry, or other valuables, are not the responsibility of Versadu Laundry Partner.
Garment(s)/item(s) shall be delivered on the scheduled date of delivery. However, any delay in delivery due to reasons, including but not limited, to the occurrence of a Force Majeure event such as fire, flood, storm, natural calamities, earthquake, enemies, war, riot, civil commotion or any other irresponsible force, act of God which are beyond the control of Versadu Laundry Partner, does not entitle you for any compensation/discount.
Before utilising an express service, an urgent delivery, or a premium service, you must confirm the appropriate rates with the service provider in question.
You must accept delivery of the finished item(s) by the delivery date. Failure to do so may result in the item(s) being returned to the processing unit, and any subsequent deliveries will be subject to additional fees at the Versadu Laundry Partner's discretion. When accepting delivery of the finished item(s) or garment(s), you must show the order number (s). Versadu Laundry Partner is not liable or accountable for any clothing or other items that are not picked up within the allotted three (3) day period following delivery.
You shall examine the garment(s)/ item(s) for damage or wrong delivery at the time of delivery and inform the delivery boy about the same at that time. Versadu Laundry Partner shall not be responsible for any claims after the garment(s)/ item(s) delivery has been accepted by you.
You are urged to count the clothing or item(s) at the time of delivery and to let the delivery boy know if anything is missing. When the customer has accepted delivery of the garment(s) or item(s), Versadu Laundry Partner is not liable for any such claims.
Versadu Laundry Partner shall not be liable for any damages to the item(s)/garment (s). If there are any problems, such as alterations or color fading,
In order to provide the best service, we will make all practical and reasonable efforts. Yet, the onus of duty rests with the service provider if they fall short of your expectations or fail to follow instructions.
Garment(s)/item(s) are assigned to undergo wet wash or dry cleaning (whichever is best suitable for the said garment(s)/item(s)) after the Service provider analysis of the type and texture of the garment(s)/item(s) in the processing unit. If you want any specific type of wash or cleaning then the same should be informed before availing the service.
We shall not be held responsible/liable for any loss(s) or damage(s) of/to garment(s)/ item(s) due to occurrence of force majeure event such as fire, flood, storm, natural calamities, earthquake, enemies, war, riot, civil commotion or any other irresponsible force, act of disasters which are beyond the control of Versadu Laundry Partner and Versadu Laundry Partner is not liable for any compensation or reduction in charges.
In the event the garment(s)/item(s) is wrongly booked (eg: cotton instead of silk) the same shall be intimated to you and the service charges shall be in accordance with the standard rates of the service provider as per the actual type/texture of garment(s)/item(s).
Should there be damage to the item(s), you are entitled to a refund of the purchase price, provided that we are satisfied with the photos, supporting materials, and information provided by you. However, at the sole discretion of the Laundry Partner, compensation up to a maximum of ten (5) times of order value.
Any offers/coupons provided by Versadu Laundry Partner Can be redeemed/claimed within the validity period and only upon your request at the time of booking the pick-up/creating the order. In addition to these terms and conditions mentioned herein, the terms and conditions provided in such offers/coupons shall also apply and it shall be deemed that you have read and understood it before availing offers/coupons.
You are encouraged to check the Employee Identification Card (Delivery boy) before using the home or door-to-door services. In order to verify the employee dispatched by Versadu Laundry Partner, the customer may also call at the number provided to you at the time of booking. If the customer does not, Versadu Laundry Partner will not be held liable for any loss or damage to the customer's clothing.
Versadu Laundry Partner reserves the right, at any time and without previous notice to you, to revoke, modify, or otherwise alter the terms and conditions stated above.
DOCTOR AND LAB TEST APPOINTMENT
You understand and acknowledge that you are bound by the rules and regulations of the Partnered Doctors despite booking through us. At the outset, it is being clarified that we shall not be held responsible for the services provided by the Doctor and we are giving the facility of booking your ticket/entry/slot from the partnered entity.
Appointment cancellations:
If any cancellations are to be made by you, the same shall be made within 24 hrs- 48 hours in advance. Failing to do so may result in a fee or penalty.
Late arrivals:
If you arrive late to their appointment may need to reschedule, as the healthcare provider may not be able to accommodate them.
Payment:
You may be required to pay for their appointment at the time of service, or they may receive a bill afterward.
Insurance:
You may be required to provide your insurance information before or during your appointment and may be responsible for any co-pays or deductibles.
Medical records:
You may need to sign a consent form to allow your healthcare provider to access their medical records or may need to provide records from other healthcare providers.
Follow-up appointments:
Patients may need to schedule follow-up appointments, either in person or virtually, to monitor their health and progress.
Confidentiality:
Healthcare providers are required to protect patient confidentiality and may require patients to sign a consent form acknowledging their understanding of this.
Again, please note that these are general terms and conditions, and the specific terms may vary depending on the healthcare provider or facility, as well as the specific terms of your appointment.
AVAILABILITY OF PRODUCTS AND SERVICES
All orders for products/services are subject to availability and in this regard, in the event of supply difficulties or because products/services are no longer in stock, we reserve the right to give you information about substitute products/services of an equal or higher quality and value which you can order. If you do not wish to order such substitute products/services, we will refund any money that you might have paid into our bank account or as store credit.
PAYMENT GATEWAY
For making all payments for services on the website and mobile application, you shall be required to make payment for which you will be redirected to a third-party payment gateway that we may have an agreement with. The payment gateway may additionally seek information from you to process the payment for your purchase and may charge you the payment gateway charges that may be applicable. The payment gateway consists of debit card/credit card/net banking/UPI and other wallet options. You shall be governed under the concerned payment gateway’s terms and conditions and other policies for all payment-related aspects.
Content
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, brand names, and descriptions (collectively, ‘content’), are generated/provided or based on information provided by the users or third parties and we have no control and make no guarantees regarding the quality, the accuracy, integrity or genuineness of such content or such other information provided on the website and mobile application.
All the content displayed on the website and mobile applications is subject to copyright and shall not be reused by you (or a third party) without prior written consent from us and the copyright owner.
You are solely responsible for the integrity, authenticity, quality, and genuineness of the content provided on the website and mobile application, and wish lists, feedback, and comments by you can be made via the website and mobile application, we bear no liability whatsoever for any feedback or comments made by the other users or made in respect of any of the content on the website and mobile application. Further, the website and mobile application reserve its right to suspend the account of any user for an indefinite period to be decided at the discretion of the website and mobile application or to terminate the account of any user who is found to have created or shared or submitted any content or part thereof that is found to be untrue/inaccurate/misleading or offensive/vulgar. You shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of content or part thereof that is deemed to be untrue/inaccurate/misleading.
You have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the content on the website and mobile application. You shall not copy, adapt, or modify any content without written permission from us.
Indemnity
You agree to indemnify, defend and hold harmless the us, and our respective directors, officers, employees and agents (collectively, "parties"), from and against any losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or maybe payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed according to these terms of use. Further, you agree to hold the us harmless against any claims made by any third party due to, arising out of, or in connection with:
Your use of the website and mobile application,
Your violation of these terms of use;
Your violation of any rights of another;
Your alleged improper conduct according to these terms of use;
Your conduct in connection with the website and mobile application;
You agree to fully cooperate in indemnifying us at your expense. You also agree not to settle with any party without consent from us.
In no event shall we be liable to compensate you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not you had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the your use of or access to the website and mobile application or the services or materials contained therein? (Please check this)
Limitation of liability
We are not responsible for any consequences arising out of the following events:
If the website and mobile application are in operative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;
If you have fed incorrect information or data or for any deletion of data;
iii.If there is an undue delay or inability to communicate through email;
If there is any deficiency or defect in the services managed by us;
If there is a failure in the functioning of any other service provided by us.
If the quality of any goods or any goods does not comply with applicable laws.
If the list of goods displayed on the platform does not match what is provided to the users
If the goods sold by merchants are free of allergens unless otherwise required by applicable laws as Versadu does not independently investigate or verify such representations.
If an order does not conform to special instructions provided by you.
The website and mobile application accepts no liability for any errors or omissions, on behalf of itself, or for any damage caused to you, your belongings, or any third party, resulting from the use or misuse of the website and mobile application or any service availed of by us through the website and mobile application. The service and any content or material displayed on the service are provided without any guarantees, conditions or warranties as to its accuracy, suitability, completeness or reliability. We will not be liable to you for the unavailability or failure of the website and mobile application.
You have to comply with all laws applicable to you or your activities, and with all policies, which are hereby incorporated into this term of use by reference
The website and mobile application expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the website and mobile application and which is incurred by you in connection with the website and mobile application, including loss of profits; and any loss or damage incurred by you as a result of your breach of these terms of use.
To the fullest extent permitted by law, we shall not be liable to you or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the website and mobile application.
TERM
These terms of use shall continue to form a valid and binding contract between us and shall continue to be in full force and effect until you continue to access and use the website and mobile application.
You may terminate your use of the website and mobile application at any time.
We may terminate these terms of use and close your account at any time without notice and/or suspend or terminate your access to the website and mobile application at any time and for any reason if any discrepancy or legal issue arises.
Such suspension or termination shall not limit our right to take any other action against you that we consider appropriate.
It is also hereby declared that we may discontinue the services and website and mobile application without any prior notice.
TERMINATION
We reserve the right, in its sole discretion, to unilaterally terminate your access to the website and mobile application, or any portion thereof, at any time, without notice or cause.
We also reserve the universal right to deny access to you, to any/all of are on its website and mobile application without any prior notice/explanation to protect the interests of the website and mobile application and/or other users to the website and mobile application.
We reserve the right to limit, deny or create different access to the website and mobile application and its features concerning different users, or to change any of the features or introduce new features without prior notice.
You shall continue to be bound by these terms of use, and it is expressly agreed to by you that you shall not have the right to terminate these terms of use till the expiry of the same.
FEEDBACK
The company welcomes your feedback and suggestions through the forum. See the communication section below for ways to get in touch with us.
You agree that the company will be free to act on feedback and suggestions you provide and that the company won’t have to notify you that your feedback was used, get your permission to use it, or pay you. You agree not to submit feedback or suggestions that you believe might be confidential or proprietary, to you or others.
COMMUNICATION
By using this website and mobile application and providing your identity and contact information to us through the website and mobile application, you agree and consent to receive e-mails or sms from us and/or any of its representatives at any time.
You can report to “support@Versadu.com” if you find any discrepancy in website and mobile application or content-related information and we will take necessary action after an investigation.
The response with resolution (if any issues found) shall be dependent on the time is taken for investigation.
You expressly agree that notwithstanding anything contained hereinabove, it may be contacted by us relating to any services availed by you on the website and mobile application or anything pursuant thereto and you agree to indemnify us from any harassment claims. It is expressly agreed to by us that any information shared by us shall be governed by the privacy policy.
GENERAL USER OBLIGATIONS AND FORMAL UNDERTAKINGS TO CONDUCT
You agree and acknowledge that you are a restricted user of this website and mobile application and you:
agree to provide genuine credentials during the process whenever required on the website and mobile application. You shall not use a fictitious identity. We are not liable if you have provided incorrect information.
agree to ensure the name, email address, and any such other information that may be provided is valid at all times and shall keep your information accurate and up-to-date.
you agree that you are solely responsible for maintaining the confidentiality of your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason.
Understand and acknowledge that the data submitted is manually entered into the database of the website and mobile application. You also acknowledge the fact that data so entered into the database is for easy and ready reference for you, and to streamline the services through the website and mobile application.
Authorize the website and mobile application to use, store or otherwise process certain personal information and all published content, responses, locations, user comments, reviews and ratings for personalization of services, marketing and promotional purposes and optimization of user-related options and services.
Understand and agree that, to the fullest extent permissible by law, the website and mobile application or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from the use of the website and mobile application or this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.
Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate post, publish or create derivative works from, transfer, or sell any information obtained from the website and mobile application. Any such use/limited use of the website and mobile application will only be allowed with prior express written permission.
Agree not to access (or attempt to access) the website and mobile application and/or the materials or services by any means other than through the interface provided by the website and mobile application. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website and mobile application or its content, or in any way reproduce or circumvent the navigational structure or presentation of the website and mobile application and mobile application, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the website and mobile application will lead to suspension or termination of your access to the website and mobile application. We disclaim any liabilities arising concerning such offensive content on the website and mobile application.
Expressly agree and acknowledge that the content generated by the users and displayed on the website and mobile application is not owned by us and that we are in no way responsible for the content of the same. You may, however, report any offensive or objectionable content, which we may then remove from the website and mobile application, at our sole discretion.
You further undertake not to:
engage in any activity that interferes with or disrupts access to the website and mobile application or the services provided therein (or the servers and networks that are connected to the website and mobile application);
Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity
Probe, scan, or test the vulnerability of the website and mobile application or any network connected to the website and mobile application, nor breach the security or authentication measures on the website and mobile application or any network connected to the website and mobile application. The user may not reverse look-up, trace or seek to trace any information relating to any other user of, or visitor to, the website and mobile application, or any other viewer of the website and mobile application, including any user account maintained on the website and mobile application not operated/managed by the user, or exploit the website and mobile application or information made available or offered by or through the website and mobile application, in any manner
disrupt or interfere with the security of, or otherwise cause harm to, the website and mobile application, systems resources, accounts, passwords, servers, or networks connected to or accessible through the website and mobile application or any affiliated or linked website and mobile application.
Use the website and mobile application or any material or content therein for any purpose that is unlawful or prohibited by these terms of use, or to solicit the performance of any illegal activity or other activity that infringes the rights of this website and mobile application or any other third party (s)
Violate any code of conduct or guideline that may apply for or to any particular service offered on the website and mobile application
violate any applicable laws, rules, or regulations currently in force within or outside India
violate any portion of these terms of use or the privacy policy, including but not limited to any applicable additional terms of the website and mobile application contained herein or elsewhere, whether made by amendment, modification or otherwise
Commit any act that causes us to lose (in whole or in part) the services of its internet establishment ("isp") or in any manner disrupts the services of any other supplier/service provider of the website and mobile application
You hereby expressly authorize us to disclose any information relating to you in our possession to law enforcement or other government officials, as we may in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involving personal injury and theft/infringement of intellectual property. You further understand that the website and mobile application might be directed to disclose any information (including the identity of persons providing information or materials on the website and mobile application) as necessary to satisfy any judicial order, law, regulation, or valid governmental request.
By indicating your acceptance to use any services offered on the website and mobile application, you are obligated to complete such transactions after making payment. You shall be prohibited from indicating their acceptance to avail services where the transactions have remained incomplete.
You agree to use the services provided by us, our affiliates, consultants, and contracted companies, for lawful purposes only.
you agree to provide authentic and true information. We reserve the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation such details are found to be false, not to be true (wholly or partly), we shall in our sole discretion reject the order and debar you from using the website and mobile application without prior intimation whatsoever.
you agree not to post any material on the website and mobile application that is defamatory, offensive, obscene, indecent, abusive, or needlessly distressful or advertise any goods or services. More specifically, you agree not to host, display, upload, update, publish, modify, transmit, or in any manner share any information that
Belongs to another person and to which you have no right
Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
Is in any way harmful to minors
Infringes any patent, trademark, copyright, or other proprietary rights;
Violates any law for the time being in force;
Deceives or misleads the addressee about the origin of such messages or communicates any information that is grossly offensive or menacing;
Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean, or otherwise violate the legal rights of others;
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
Publish, post, disseminate, any grossly harmful information, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the indecent representation of women (prohibition) act, 1986;
threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation.
SUSPENSION OF USER ACCESS AND ACTIVITY
Notwithstanding other legal remedies that may be available, we may in our sole discretion, limit your access and/or activity by immediately removing your access credentials either temporarily or indefinitely, or suspend/terminate your association with the website and mobile application, and/or refuse to the usage of the website and mobile application, without being required to provide you with notice or cause:
If you are in breach of any of these terms of use or the privacy policy;
If you have provided wrong, inaccurate, incomplete, or incorrect information;
If your actions may cause any harm, damage, or loss to the other users or us, at our sole discretion.
INTELLECTUAL PROPERTY RIGHTS
Unless expressly agreed to in writing, nothing contained herein shall give you a right to use any of the trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports, and other distinctive brand features, save according to the provisions of these terms of use that shall be available on the website and mobile application. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by either the website and mobile application or such other third party and other distinctive brand features of the website and mobile application are the property of the website and mobile application or the respective copyright or trademark owner. Furthermore, concerning the website and mobile application and mobile application, we shall be the exclusive owner of all the designs, graphics, and the like, related to the website and mobile application.
You shall not use any of the intellectual property displayed on the website and mobile application in any manner that is likely to cause confusion among existing or prospective users of the website and mobile application, or that in any manner disparages or discredits the website and mobile application, to be determined in the sole discretion.
You are aware all intellectual property, including but not limited to copyrights, relating to said services resides with the owners, and that at no point does any such intellectual property stand transferred from the aforementioned creators. You are aware that we merely provide the website and mobile application through which you can communicate with other users and the website and mobile application do not own any of the intellectual property relating to the independent content displayed on the website and mobile application, apart from created graphics and specified content.
You are further aware that any reproduction or infringement of the intellectual property of the aforementioned owners by you will result in legal action being initiated against you by the respective owners of the intellectual property so reproduced/infringed upon. It is agreed to by you that the contents of this section shall survive even after the termination or expiry of these terms of use and/or privacy policy.
DISCLAIMER OF WARRANTIES AND LIABILITIES
You further agree and undertake that you are accessing the website and mobile application at your sole risk and that you are using the best and prudent judgment before availing of any features on the website and mobile application or accessing/using any information displayed thereon.
You agree that any kind of information, resources, activities, or recommendations obtained/availed from the website and mobile application, written or oral, will not create any warranty and we disclaim all liabilities resulting from these.
We do not guarantee that the features and content contained in the website and mobile application will be uninterrupted or error-free, or that the website and mobile application or its server will be free of viruses or other harmful components, and you hereby expressly accept any associated risks involved with your use of the website and mobile application.
It is further agreed to by you that the contents of this section shall survive even after the termination or expiry of the terms of use and/or privacy policy.
Force majeure
We will not be liable for damages for any delay or failure to perform our obligations hereunder if such delay or failure is due to cause beyond our control or without its fault or negligence, due to force majeure events including but not limited to acts of war, acts of god, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.
Miscellaneous provisions
Entire agreement:
these terms of use, read with the privacy policy, form the complete and final contract between us concerning the subject matter hereof and supersede all other communications, representations, and agreements (whether oral, written, or otherwise) relating thereto.
Waiver:
the failure at any time to require the performance of any provision of these terms of use shall in no manner affect our right at a later time to enforce the same. No waiver by us of any breach of these terms of use, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these terms of use.
Severability:
if any provision/clause of these terms of use is held to be invalid, illegal, or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions/clauses of these terms of use shall in no way be affected or impaired thereby, and each such provision/clause of these terms of use shall be valid and enforceable to the fullest extent permitted by law. In such case, these terms of use shall be reformed to the minimum extent necessary to correct any invalidity, illegality, or unenforceability, while preserving to the maximum extent the original rights, intentions, and commercial expectations of the parties hereto, as expressed herein.
Contact us:
if you have any questions about these terms of use, the practices of the website and mobile application, or your experience, you can contact us by emailing us at Support@Versadu.com
Sunbeo Innovations Private Limited
Coimbatore, Tamilnadu , India