Returns Policy
Return Policy Introduction - Versadu
At Versadu, we value your satisfaction and strive to provide a seamless and enjoyable shopping experience. Our return policy is designed to be transparent, fair, and customer-friendly. Please take a moment to familiarize yourself with the key aspects of our return policy to ensure clarity and convenience for both you and us.
Video Proof:
To protect customers, vendor and merchant users are requested to capture a video and picture to safeguard and create a successful return process.
Furniture return policy:
At Versadu we want you to be completely satisfied with your furniture purchase. Please review our return policy for a hassle-free experience
Return Eligibility:
Customers have 7 days from the date of delivery to initiate a return for eligible furniture items.
Conditions for Accepting Returns:
Items must be in new and unused condition, Original packaging and tags must be intact. Damages caused by the customer are not eligible for return.
Cancellation Charge:
A cancellation charge of 3% will be applied to the total order value for canceled orders. This charge helps cover processing fees and ensures a smooth return process.
Initiating a Return:
To initiate a return, please contact our customer service team at www.Versadu.com Use the Website and Apps (Android and iOS) or through our online portal.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Inspection and Refund:
Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Once approved, the refund will be processed.
Non-Returnable Items:
Certain furniture items, such as custom or personalized pieces, are non-returnable unless there is a defect or error in the order.
Exchanges:
Exchanges are subject to availability. If you wish to exchange an item, please contact our customer service team.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance.
Returns Policy for Fashion Products:
At Versadu we strive to provide you with the best online shopping experience for our fashion products. We want you to be delighted with your purchase; however, we understand that sometimes expectations may differ. Please read our returns policy carefully, especially regarding color variations.
Color Variations:
While we make every effort to display our products accurately on our website, please note that the colors you see may vary due to differences in monitor calibration, lighting conditions, and individual screen settings. As a result, the color of the product received may not precisely match the color as seen on your screen.
Conditions for Accepting Returns:
For a return to be eligible, the item must have the original tag attached, be unworn, and be free from damage caused by the customer. We do not accept returns for items damaged at the customer's end. Please note that changing your mind and requesting a different product will incur additional charges. Returns for items mistakenly shipped by the merchant are accepted.
Initiating a Return:
Returns can be initiated through our user-friendly online portal. Simply log in to your account, select the item you wish to return and follow the step-by-step instructions.
Refund Process:
Refunds will be processed promptly after we receive and authenticate the returned product. Our team will verify that the item meets our return conditions, and once approved, the refund will be triggered.
Non-Returnable Items:
Please note that innerwear and items damaged at the customer's end are not eligible for return.
Return Shipment Costs:
Customers are responsible for the return shipment costs in cases of unsatisfactory products or a change of mind. We recommend using a traceable shipping method to ensure the safe return of your item.
Exchanges:
Exchanges are welcomed, and any associated shipping costs will be borne by the customer. Our goal is to make your shopping experience with Versadu enjoyable and stress-free. If you have any questions or concerns about our return policy, feel free to reach out to our www.Versadu.com Use the Website and Apps (Android and iOS)
Pet Shampoos and Conditioners, Pest Control, Harnesses, Aquarium Supplies, and Pet Grooming Aids:
At Versadu, we strive to ensure your satisfaction with our pet products. Please read our return policy carefully to understand your options.
Due to safety and hygiene reasons, we cannot accept returns on pet food products. If you have concerns about your purchase, please contact our customer service team, and we will be happy to assist.
If you are not satisfied with your purchase of pet shampoos, conditioners, pest control products, harnesses, aquarium supplies, or pet grooming aids, you may return the unused portion within 7 days of receiving your order. The item must be in its original packaging, unopened, and in resalable condition.
Initiating a Return:
To initiate a return, please contact our customer service team through our online portal or at www.Versadu.com Use the Website and Apps (Android and iOS). Provide your order number and a brief explanation of the reason for the return.
Refund Process:
Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items:
For hygiene reasons, we cannot accept returns on opened or used pet grooming aids, shampoos, conditioners, or any other product that may come in direct contact with a pet.
Return Shipment Costs:
Customers are responsible for return shipment costs unless the return is due to an error on our part.
Exchanges:
Exchanges are subject to product availability. If you need to exchange an item, please contact our customer service team to check for availability.
Return Policy for Artificial Jewelry, Gold and Silver Jewelry, Watches, and Eyewear
At Versadu we strive to provide you with a delightful shopping experience. In the event that you need to return a product, please read our return policy carefully
Return Period:
Customers have 7 days from the date of delivery to initiate a return for artificial jewelry, watches, and eyewear.
Eligibility for Returns:
Artificial Jewelry Must be in its original condition with all tags and packaging. No signs of wear or damage caused by the customer.
Watches:
Analog/Digital watches must be unworn and in the original packaging.
Eyewear:
Must be returned in its original condition, including all accessories.
Non-Returnable Items:
Precious jewelry, gold jewelry, and silver jewelry are not eligible for return. No returns on products damaged at the customer's end.
Return Process:
Initiate the return through www.Versadu.com Use the Website and Apps (Android and iOS) Within 7 days
Refund Process:
Refunds will be processed after receiving and inspecting the returned product. Refund will be initiated promptly after authentication.
Return Shipment Costs:
Customers are responsible for the return shipment costs, except in the case of a mistake by Vendors.
Exchanges:
Exchanges are not available for precious jewelry, gold jewelry, and silver jewelry. Exchanges for artificial jewelry, watches, and eyewear are accepted. Customers bear the associated shipping costs.
Returns Policy for Toys and Baby Products
At Versadu we strive to provide you with a delightful shopping experience. In the event that you need to return a product, please read our return policy carefully
Return Period:
Customers have 7 days from the date of delivery to initiate a return receipt to initiate a return for toys and baby products.
Conditions for Accepting Returns:
To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as received. We cannot accept returns for items that show signs of wear or use.
Initiating a Return:
Returns can be initiated through our online portal or by contacting our customer service.
Refund Process:
Refunds will be processed after we receive and inspect the returned product. Once verified, the refund will be issued using the original payment method.
Non-Returnable Items:
For hygiene and safety reasons, certain items such as pacifiers, teething items, and opened baby food cannot be returned.
Return Shipment Costs:
Customers are responsible for the return shipment costs unless the return is due to an error on our part or a defective product.
Exchanges:
Exchanges are accepted for eligible items, and the associated shipping costs will be borne by the customer.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer service within 7 days of receipt for assistance.